Telesales training with Reality Training
Who is this programme for?
This is a 2 day programme aimed at Service Industry Business Owners to train their Sales and Customer Service Managers and staff who engage in sales activity on the telephone.
What knowledge and skills will you learn?
This module presents the delegates with a number of key telesales techniques, gives them knowledge about how to influence people over the telephone and trains them in questioning structures designed to be highly effective. The module is right for outgoing telesales and incoming enquiry based telesales.
Outcomes:
Your telesales revenues, conversion rates and profitability drivers will all be positively affected by this module. Delegates for these sessions often uncover bad habits they have picked up, plus new ordering for their sales conversations that improve their confidence.
Module Length: Two days.
What they said:
“I would not hesitate to use your skills again or recommend you to other areas of the business.” Karen Firth, Head of Call Centres, The AA
”A 1% increase in sales conversions pays for Reality’s training tenfold – we got 10%”
Sales and Marketing Director, Yorktest
“Thank You! It was a fun two days and well worth dragging myself away from my computer screen for. I made a booking last night, no discount!! So it is working already.” Michelle Jeynes, Holidays Please
“Hi Jeremy and Bob, I just wanted to drop you a line after my first day of putting into practice some of the things that I have learnt over the last couple of days. I feel my whole approach to selling has changed for the better. I have re booked a customer that cancelled all her advertising with me last month purely by re addressing her reasons why. Thank you both so much for everything that you brought to the training session, I shall be using it from now on.” Aceville
“Overall conversion has increased by 13% – Reality Training were definitely the major factor behind this increase”
Darren Grahame-Betts, KUONI, Head of Call Centres and Operations.
For more details on this or other programmes contact us or email ann@realitytrain.co.uk
