Management and leadership development courses. Manage people, clients and work.

Management and Leadership Development

Reality Training has trained managers from organisations including The Moneyshop, TUI,

Halfords, Mortgages for Business, United Business Media and EMW Picton Howell.

Managing People: Leadership in the Modern World

There is a lot of information flying around on the subject of leadership. We cut to the chase with clear definitions, examples, options on delegation, decision making as well as practical techniques to improve the way you inspire your team.

Managing Work: Developing Winning Systems

Make your business more efficient, improve productivity, discover where your systems let you and your customers down, and manage work through the organisation more effectively than ever before. This module challenges tradition and radically develops quicker routes to profit.

Managing Clients: World Beating Customer Service

Through understanding the customer’s journey we create a better sales and relationship strategy around our customer’s needs. Managers develop brand specific language and sales techniques that they can clearly cascade to their teams.

The Drivers of Behaviour: Personal Development and Performance Reviews

So easy to get wrong, our structure for delivering reviews and information to staff and middle management increases motivation, positive feedback and promotes self development.

Presentation & Public Speaking Skills for Managers

Coming back into vogue after some years of decline, presentation skills can set us apart as individuals and as brands who want to promote a consistent message externally and internally. This programme guarantees the building of confidence, the chance to practice and the knowledge to build strong, effective and memorable presentations and speeches.

The biggest reason companies lose great sales and service people is through poor management and leadership. With so many people promoted to this position with no training, they copy their old manager who wasn’t very good either. Give your people the skills to inspire results and the knowledge of how to delegate, appraise and coach. Become the success they want to be, if they only knew how.

>> Other pages and topics you may also be interested in :

Team Building | Group Sales Training | Reality Training TV | Sales Management